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Acta Psychiatr Scand. 2000 Apr;101(4):330-3.

Patient satisfaction: a valid index of quality of care in a psychiatric service.

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  • 1Department of Public Mental Health, Imperial College School of Medicine, Paterson Centre, UK.

Abstract

OBJECTIVE:

To assess patients', clinicians' and referrers' satisfaction with care in newly referred psychiatric patients and to compare these with standard quality indicators such as waiting times used by the service.

METHOD:

A random sample of all new adult psychiatric patients presenting over a 4-month period in 2 successive years to an inner-city psychiatric service was assessed.

RESULTS:

One hundred and thirteen (68%) of 167 randomly selected patients were seen. Independent evidence of service performance showed that patient satisfaction, but not clinician or referrer satisfaction, was a more accurate indicator of quality of care than standard indicators.

CONCLUSION:

Simple ratings of patient satisfaction alone may be useful indicators of quality of psychiatric care.

PMID:
10782555
[PubMed - indexed for MEDLINE]
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