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Health Care Manage Rev. 2000 Winter;25(1):73-82.

Building client centered systems of care: choosing a process direction for the next century.

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  • 1Kenan-Flager Business School, University of North Carolina, Chapel Hill, USA.


Forecasting the future of health care is difficult. However, we argue that this future will include the movement of health care through process improvement (enhancement) toward the objective of mass customization. This article discusses how mass customization might apply to specific portions of client-centered health care.

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