Abstract

Video conferencing (VC) technology transfers synchronous audio and video signals via standard telecommunication lines. VC has become a useful communication device in the mental health care sector in Norway, particularly in the northern countries. Training and supervision is considered one of the areas where VC has great potential. This study followed a group of nurses who used VC in a training program every other week over a period of six months. The group consisted of seven nurses (two supervisors and five supervisees). Data was collected from four of the VC sessions. User satisfaction and judgements on the effect of VC on critical aspects of the supervision were evaluated through questionnaires. In addition, a closing group interview was held to sum up qualitative experiences and attitudes. Results indicate that VC may indeed be an acceptable tool in group supervision. Participants reported that they were able to establish a climate for communicating on an emotional and personal level, as well as provide necessary feedback and psychological support.