Display Settings:

Format

Send to:

Choose Destination
See comment in PubMed Commons below
Hosp Mater Manage Q. 1995 Nov;17(2):68-74.

A physical examination of health care's readiness for a total quality management program: a case study.

Author information

  • 1Tennessee Valley Authority, USA.

Abstract

Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness or resistance to change are important steps in reducing costs, thus increasing organizational ability to address proactively challenges to the implementation and ultimate success of a TQM effort. Key assessment criteria are discussed including a comparison of management and employee perceptions in one hospital.

PMID:
10152536
[PubMed - indexed for MEDLINE]
PubMed Commons home

PubMed Commons

0 comments
How to join PubMed Commons

    Supplemental Content

    Loading ...
    Write to the Help Desk