Culture of visible support for staff and customers underlies TQM gains at 302-bed Butler Memorial

Strateg Healthc Excell. 1994 Jul;7(7):1-8.
No abstract available

MeSH terms

  • Community Health Services
  • Efficiency, Organizational
  • Health Status
  • Hospital Bed Capacity, 300 to 499
  • Hospital-Physician Joint Ventures
  • Hospitals, Community / organization & administration
  • Hospitals, Community / standards*
  • Managed Care Programs / organization & administration
  • Operating Rooms / standards
  • Operating Rooms / statistics & numerical data
  • Organizational Culture*
  • Organizational Innovation
  • Pennsylvania
  • Program Development / methods
  • Time Management / methods
  • Total Quality Management / organization & administration*