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BMJ. Feb 6, 1999; 318(7180): 372–376.

Patients’ perceptions of medical explanations for somatisation disorders: qualitative analysis

Peter Salmon, professor,a Sarah Peters, research assistant,a and Ian Stanley, emeritus professorb



To describe, from the perspective of patients, distinguishing features of doctors’ attempts to explain the symptoms of somatisation disorders.


Qualitative analysis of verbatim records of interviews in which patients recounted doctors’ explanations of their symptoms.


Patients with persistent somatising symptoms referred from general practices in Liverpool and St Helens and Knowsley were interviewed before entry into a treatment programme.


228 of 324 patients referred were interviewed. Initial interviews were used to develop the process and technique, and the final analysis was based on a subsample of 68 records, randomly chosen from the transcripts of 188 subjects who were interviewed subsequently.


Doctors’ explanations were often at odds with the patients’ own thinking. Analysis showed that medical explanations could be grouped into one of three categories, defined by the patients’ perceptions. Most explanations were experienced as rejecting the reality of the symptoms. An intermediate category comprised explanations that were viewed as colluding, in which the doctor acquiesced with the patients’ own biomedical theories. However, a few explanations were perceived by patients as tangible, exculpating, and involving. These explanations were experienced by patients as satisfying and empowering.


Patients with somatisation disorders feel satisfied and empowered by medical explanations that are tangible, exculpating, and involving. Empowering explanations could improve these patients’ wellbeing and help to reduce the high demands they make on health services.

Key messages

  • Patients with somatisation disorders make disproportionately heavy demands on health services
  • Doctors’ explanations of their symptoms are often at odds with these patients’ own thinking
  • Patients with somatisation disorders describe three types of medical explanation—rejecting, colluding, and empowering
  • Empowering explanations are tangible, exculpating, and involve patients in managing their illness
  • Patients’ reactions to empowering explanations suggest that these have the potential to reduce demand for health care


The nomenclature of disease has been developed to facilitate communication between doctors and other healthcare professionals. It is not designed to provide explanations for patients, and may occasionally be used to obscure their understanding.1 Recent emphasis on doctors’ communication skills reflects not only mounting pressure from patients who want information so that they can participate in their own care2 but also the profession’s wish to uphold its traditional responsibility of translating its language and thinking into terms that can be understood by lay people.3,4

Lay beliefs about illness form a parallel but much less well recognised explanatory system reflecting cultural, social, and political influences—for example, from the media or the activities of pressure groups.5,6 The existence of this parallel understanding implies an additional task of consultation: the need to reconcile medical and lay explanatory models of illness. The challenge that this presents is highlighted by patients who persistently seek help for physical symptoms, but in whom there is no evidence of physical abnormality—that is, patients with somatising disorders.7,8

Although these patients seek explanations from doctors, they may already have a set of beliefs about the physical origins of their symptoms. Their doctors, however, may be aware of psychological factors and may realise that a physical cause is unlikely. For the doctor, therefore, the dilemma is how to respond in ways that help to reconcile differing, and potentially conflicting, explanatory models. Previous studies suggest that despite awareness of relevant social and psychological factors, doctors frequently acquiesce when these patients express their belief in a physical cause for their symptoms.9,10 By arranging investigations, specialist referral, and symptomatic treatment, doctors reinforce discrepancies rather than reconciling different explanations.

Although the beliefs that patients with somatising disorders have about their symptoms are well documented, we do lack accounts of their reactions to the explanations given by their doctors.1113 In this study, we recruited patients with persistent physical symptoms in whom investigations had failed to show any abnormality; this ensured that they had considerable experience of having their symptoms explained by doctors. Qualitative methods were used to collect and analyse the medical explanations given to these patients.



All 441 general practitioners in Liverpool and St Helens and Knowsley were asked to refer patients with physical symptoms that had persisted for at least 12 months and were unexplained by hospital investigations for recruitment into a controlled study of aerobic exercise training. Approval had been given by all local ethical committees.

Altogether 228 of the 324 subjects referred participated. Fifteen were excluded from the study because of hypertension, ischaemic heart disease, or psychosis and 81 refused to participate. Subjects completed the hospital anxiety and depression scale14 and were interviewed by one of the authors (SP). Access to the general practice records of subjects provided data on contacts with health services and the range of symptoms noted in the 6 months before recruitment.


The interview procedure was piloted on the first 40 subjects in order to refine the procedure and methods. Patients dictated the pace and sequencing of interviews. The non-medical interviewer avoided closed questions and encouraged patients to talk in their own ways about their symptoms and the doctors’ explanations of them. Any relevant statement was noted, verbatim, by the interviewer.

Analysis of interview transcripts

Our analysis drew on the 188 transcripts available after the interview procedure had been finalised. Analysis was inductive and followed established conventions for ensuring that the process was grounded in the data rather than reflecting pre-existing ideas.15,16 The interviewer and one other author drew up preliminary categories and themes based on careful reading and re-reading of 30 records chosen at random. The categories identified were based on common accounts from several patients; isolated comments from individual patients were insufficient. The analysis was then tested and developed in two ways. Firstly, these authors applied it to a further 20 records and modified it accordingly. Secondly, the remaining author read all 50 records before discussion between all authors. Finally, 18 further records were read and discussed. The analysis was finalised when no further modifications emerged and all relevant text could be categorised.

The importance of cross referral between the data and the developing analysis, and the use of different authors in different roles, is widely recognised.17,18 In addition, key criteria of validity for our purposes included coherence of the final analysis18 and so called catalytic validity,19 which is essentially the utility of the analysis in providing outcomes that can be tested.


Characteristics of subjects

The mean (SD) age of the subjects was 44.5 (12.1) years, and 52% were women. Data from the general practice records were available for 54 subjects (79%); for eight patients the records were unavailable and for six consent was withheld. Subjects generally had several symptoms (mode 3, median 4, range 0-10). Table Table11 summarises the major groups of recorded symptoms.

Table 1
Symptoms occurring in more than 5% of the 54 subjects for whom general practitioners’ records were available

Scores on the hospital anxiety and depression scales were raised (>8) in most subjects. Documented, age related use of healthcare services in the 6 months before the study was well above that expected for contacts with general practitioners (mode 8, median 9, range 0-27) and hospital attendances (mode and median 2, range 0-12).20

Patients’ accounts of explanations

An analysis of patients’ perceptions of the causes of their illness has been reported elsewhere.21 The present paper is concerned solely with patients’ accounts of their doctors’ explanations of symptoms. In our final analysis these explanations were grouped into just three types: rejection (denying the reality of symptoms); collusion (sanctioning the patient’s beliefs by acquiescence); and empowerment (explanations that were assimilated and were empowering). The box summarises the features and implications of the three types of explanation, and each type is illustrated by extracts from interview transcripts (below).


The central element of patients’ experience of these explanations was typically doctors’ denial of their symptoms, most clearly where negative test results had been taken to indicate that there was nothing wrong.

They don’t know, but they can’t tell you that. So they say it’s nothing.

I feel like something’s not right and I don’t know who else to go to if the doctor says “Go away.” He said to me last time, “What else do you expect me to do?” Well, I don’t know, keep trying I suppose.

Some explanations of this type were perceived as implying culpability or weakness:

So the doctor doesn’t think anything’s wrong. He keeps saying I’m just unfit. Isn’t that stupid?

However, a diagnosis of anxiety or depression was generally seen in this way too, with the implication that symptoms were unjustified or imaginary.

Had all the tests done. Doctor says everything is fine. She says it’s the anxiety and depression. No, can’t see it myself. I mean, I do get tired and depressed like, but no more than anyone else. I don’t know what it is, it’s not what she thinks it is anyway. It’s not bloody psychological. I’m not off my trolley. She thinks it’s all in the mind.

These explanations were associated with disappointment that the doctor had not fulfilled expectations and was not, therefore, to be trusted with future symptoms.

I don’t tell her now, I think she’ll just laugh.

I’ll only see him now if it’s an emergency, like the kids or something.


Collusion—simply sanctioning the patient’s beliefs about their symptoms—refers to explanations that were described as originating with the patient rather than the doctor.

Types of explanation for patients’ symptoms given by doctors


  • Denies reality of symptoms
  • Implies imaginary disorder or stigmatising psychological problem
  • Implications:
  • Unresolved explanatory conflict
  • Doctor distrusted with future symptoms
  • Collusion
  • Acquiescence by doctor to explanation offered by patient
  • Implications:
  • Questioning of doctor’s openness and competence
  • Empowerment
  • Provides:
  • Tangible mechanism
  • Exculpation
  • Opportunity for self management
  • Implications:
  • Legitimises patient’s suffering
  • Patient understands and “owns” the explanation
  • Removes blame from patient
  • Allies doctor and patient

I plodded on wondering why I still felt terrible. Then, in the library, I just picked up this book by chance, book on ME or whatever. Went back to see Dr B ... and said “What about this, do you think this is it?” He said ‘Oh yeah, I was thinking that myself.’ He decided I had it. So it went from there.

Although the explanations were accepted by patients, this was at the expense of confidence in their doctor’s openness.

I made myself go to the doctor about it, and I said “Have I got agoraphobia?” He said “Yes.” I thought, “Well why couldn’t you have told me?”

Alternatively, such an explanation was interpreted as reluctance on the part of the doctor to involve the patient in managing his or her own problem.

I seen a clip on TV, and thought “That’s exactly what I feel.” ... I said about ME. “Why didn’t you tell me about it?” She said “I don’t like to give out self help info, leaflets on self help stuff.” They don’t want you to help yourself.


Although uncommon, this set of accounts was distinctive in that patients had accepted explanations that attributed symptoms in ways which removed any sense of blame and provided them with opportunities to manage problems themselves.

I have clinical depression. The doctor explained it to me quite well, actually. It’s between the neurones; in these synapses something goes awry. And that happens in clinical depression; an imbalance, exactly.

The following explanation enabled the patient to connect physical symptoms to depression:

Everything that hurts, I know that it’s because of the brain cells not quite working.

Moreover, explanations of this type provided the basis for self management of the problem.

So I do feel fatigue, do get tired because I’m not getting the sleep at night. I wake up and think, oh now I’m awake, I have to try to be positive.

I’m on antidepressants. Not for depression, I’m happy with my life. It’s to get your bad days up to a level with your good days. The doctor explained this. So when you have bad days, they’re not so bad. Then you can work on the good days and do more.

Empowering explanations were not limited to psychological processes. They provided a link between psychological and physical effects:

He explained about tensing myself up so the neck kept hurting.

Finally, one patient articulated the benefits of empowerment explicitly:

I felt a sense of wellbeing, doing something positive to aid my own recovery.


There is abundant evidence from other studies22,23 that patients have explanatory models of their symptoms which contain current and outdated biomedical ideas and are “scientific” in the sense that they are both scrutinised critically and subject to empirical test and refutation.24,25 Our study suggests that despite this shared basis, patients with somatisation disorders perceived the explanations of most doctors as being at odds with their own thinking. The predominant view that emerges is that patients and doctors hold positions that are not merely disparate but in conflict. In patients with somatisation disorders, the conviction that the reality of their symptoms is attested by information that only they can have and its corollary that doctors’ information is inevitably limited and fallible are central to the conflict.21,26 Moreover, patients’ understanding of their symptoms involves weighing and scrutinising doctors’ explanations along with other sources of information.11,22,27

Our categorisation of patients’ accounts of their doctors’ explanations seems to reflect these realities. Most explanations were experienced as a rejection of patients’ suffering. They failed to connect with patients’ ideas; implied that negative test results equated with absence of cause; or proffered labels that were perceived as stigmatising or indicated that their doctor did not understand, or believe in, the existence of the symptoms. At an intermediate level were explanations reflecting the doctor’s acquiescence when patients presented medical explanations for their symptoms. While this collusion was not viewed as rejection, it undermined patients’ confidence in the previous openness or even the competence of their doctor. Finally, a few patients recounted explanations that they had assimilated and which seemed to have led to their empowerment. These explanations provided a tangible, usually physical, causal mechanism; they exculpated the patient by attributing symptoms to causes for which the patient could not be blamed; and they involved the patient by invoking internal adjustment or suggesting external factor(s) that the patient could influence.

Tangible, physical explanations are consistent with the patients’ essentially physical conception of the body and its functions.27 The view that a mechanical system provides “a useful metaphor to mediate between patient and doctor”27 may have particular relevance to the management of psychosomatic problems by avoiding labels perceived as stigmatising and by “making a link” between physical symptoms and emotional factors.28 The empowering format of explanation overlaps with the approach adopted in reattribution and other cognitive therapies.2830 However, these treatments are appropriate and available for only a few patients with somatisation disorders, whereas empowering explanations can form part of any medical consultation. Because patients with somatising disorders impose a disproportionate burden on health services, we suggest that wider use of empowering explanations could benefit them and health services generally.31,32


We thank Dr Michael Rose for assistance.


Funding: Medical Research Council.

Competing interest: None declared.


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