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BMJ. Jun 5, 1993; 306(6891): 1518–1520.
PMCID: PMC1677949

Citizens' advice in general practice.


OBJECTIVE--To examine the introduction of citizens advice bureau sessions into general practice. DESIGN--Prospective survey of 150 consecutive attenders. SETTING--10 Practices in south Birmingham that volunteered to participate. OUTCOME MEASURES--The social characteristics of the population attending, the problems presented, the social security and other payments obtained, and the health problems mentioned during the sessions. RESULTS--Advice requested covered the whole range offered by the citizens advice bureaus. Thirty nine of 150 attenders obtained payments totalling 58,300.58 pounds for year 1991-2, of which 54,929.58 pounds was recurring. People mentioning health problems were significantly more likely to be entitled to unclaimed benefits. CONCLUSIONS--The provision of citizens advice bureau sessions in general practice is an effective way of providing advice on life problems and securing proper payment of benefits, particularly to patients with health problems. This service complements rather than detracts from other citizens advice bureau activities.

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Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Ennals S. Doctors and benefits. BMJ. 1990 Dec 8;301(6764):1321–1322. [PMC free article] [PubMed]
  • Buckle J. Benefits. Informing patients about attendance and mobility allowances. Br Med J (Clin Res Ed) 1986 Oct 25;293(6554):1077–1078. [PMC free article] [PubMed]
  • Marks BE. Social security benefits for the mentally ill. BMJ. 1988 Nov 5;297(6657):1148–1148. [PMC free article] [PubMed]
  • Morris JN. Inequalities in health: ten years and little further on. Lancet. 1990 Aug 25;336(8713):491–493. [PubMed]

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