Table 3Frequency of error by number of times transaction was handled and by communication method

ErrorsEncounters% ErrorP-value
Number of persons handling transactiona<0.01
 One person2811225.0
 Two people196628.8
 Three people174835.4
 Four or more people44100.0
Communication methoda0.28
 In-person appointment2910128.7
 In-person walk-in2633.3
 Phone call247930.4
 Fax114226.2
 Online22100.0
Total6823029.6
a

Excluding mitigation encounters.

Excluding mitigation encounters.

From: Medication Management Transactions and Errors in Family Medicine Offices: A Pilot Study

Cover of Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 4: Technology and Medication Safety)
Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 4: Technology and Medication Safety).
Henriksen K, Battles JB, Keyes MA, et al., editors.

NCBI Bookshelf. A service of the National Library of Medicine, National Institutes of Health.