Health workerGood morning, how are you both today?
MotherI am very tired; the baby was awake a lot.
Health workerOh, dear (looks concerned)
MotherMy sister says he shouldn’t be still waking at night, that I’m spoiling him.
Health workerYour sister says you are spoiling him?
MotherYes, my sister is always making some comment about how I care for him.
Health workerMmm. (Nods)
MotherI don’t see why it is any of her business how I care for my baby.
Health workerOh, tell me more.

From: Session 2, COMMUNICATION SKILLS

Cover of Baby-Friendly Hospital Initiative
Baby-Friendly Hospital Initiative: Revised, Updated and Expanded for Integrated Care.
Copyright © 2009, World Health Organization and UNICEF.

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